Privacy Policy

To provide and improve our services, Clariop collects different types of information depending on how you use our platform.

The information we collect generally falls into the following categories:

Personal Information

Information that identifies or relates to you, including:

• Full name
• Email address
• Company or organization name
• Profile picture (if provided)
• Phone number (optional)
• Job title (optional)

Workspace Information

Information associated with your organization and workspace, including:

• Workspace name
• Team members
• User roles and permissions
• Client information
• Projects
• Tasks
• Comments
• Attachments
• Manual time entries

Billing Information

For paid subscriptions, billing-related information may include:

• Subscription plan
• Billing cycle
• Payment status
• Invoice history
• Billing address

Note: Clariop does not store your complete payment card information. Payments are processed securely through trusted third-party payment providers.

You may voluntarily provide information when you interact with Clariop, including when you:

• Create an account
• Create or join a workspace
• Invite team members
• Add clients
• Create projects
• Create and assign tasks
• Upload files or documents
• Log manual time entries
• Submit support tickets
• Contact our support team
• Subscribe to a paid plan
• Respond to surveys or feedback requests

You are responsible for ensuring that the information you provide is accurate and up to date.

When you access Clariop, certain technical information may be collected automatically to help us maintain security, improve performance, and enhance your overall experience.

This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Language preferences
• Date and time of access
• Pages visited
• Features used
• Login activity
• Error logs
• Session duration
• Referral URLs

This information helps us:

• Maintain platform security
• Detect suspicious activity
• Improve application performance
• Diagnose technical issues
• Analyze usage trends
• Enhance user experience

This information is generally collected using cookies and similar technologies, as described in our Cookie Policy.

Clariop uses the information we collect to operate, maintain, and improve our platform.

Your information may be used to:

• Create and manage your account
• Authenticate users
• Manage workspaces
• Deliver project management features
• Assign and manage tasks
• Support collaboration between team members
• Manage clients and project records
• Process subscription payments
• Generate invoices
• Provide customer support
• Respond to support tickets
• Send important service-related notifications
• Improve platform functionality
• Monitor system performance
• Detect fraud, abuse, or unauthorized access
• Comply with legal obligations
• Protect the security and integrity of our platform

We do not sell your personal information to third parties.

Where permitted by law, we may also use aggregated and anonymized data to analyze trends, improve our services, and develop new features. Such information does not identify individual users.

Clariop uses cookies and similar technologies to improve your browsing experience, enhance platform performance, remember your preferences, and maintain the security of your account.

Cookies are small text files stored on your device when you visit our website or use our services.

We may use cookies for the following purposes:

Essential Cookies

These cookies are necessary for the operation of Clariop and cannot be disabled. They help with user authentication, account security, session management, and core platform functionality.

Functional Cookies

These cookies remember your preferences, such as language settings and other personalized options, to provide a more consistent user experience.

Performance & Analytics Cookies

These cookies help us understand how users interact with Clariop by collecting anonymous usage data. This information helps us improve our platform, optimize performance, and identify areas for enhancement.

Third-Party Cookies

Certain third-party service providers integrated with Clariop may also use cookies to support their services. These cookies are governed by the respective providers' privacy policies.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality and performance of Clariop.

For more information, please refer to our Cookie Policy.

Clariop respects your privacy and does not sell, rent, or trade your personal information.

We may share your information only in the following circumstances:

Service Providers

We work with trusted third-party providers that assist us in operating and maintaining our platform, including:

• Cloud hosting providers
• Payment processors
• Email delivery services
• Customer support platforms
• Analytics providers
• Security and monitoring services

These providers are granted access only to the information necessary to perform their services and are required to protect your information.

Workspace Collaboration

Information you add within your workspace may be visible to authorized team members based on their assigned roles and permissions.

Examples include:

• Projects
• Tasks
• Comments
• Clients
• Manual time entries
• Files and attachments

Legal Requirements

We may disclose information if required to:

• Comply with applicable laws or regulations
• Respond to lawful government requests
• Protect our legal rights
• Investigate fraud or security incidents
• Enforce our Terms & Conditions

Business Transfers

If Clariop undergoes a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of that transaction while maintaining appropriate privacy protections.

Protecting your information is one of Clariop's highest priorities.

We implement appropriate administrative, technical, and organizational safeguards designed to protect your information against unauthorized access, alteration, disclosure, or destruction.

Our security practices may include:

• Secure encrypted connections (HTTPS/TLS)
• Role-based access controls
• Authentication and authorization mechanisms
• Secure cloud infrastructure
• Regular software updates and security patches
• System monitoring and logging
• Backup and disaster recovery procedures
• Access restrictions for authorized personnel

While we take reasonable measures to protect your information, no method of electronic transmission or data storage is completely secure. Therefore, we cannot guarantee absolute security.

Users are responsible for maintaining the confidentiality of their account credentials and should notify us immediately if they suspect unauthorized access to their account.

Clariop retains personal and workspace information only for as long as necessary to:

• Provide our services
• Maintain workspace functionality
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements
• Maintain business records

When a subscription is cancelled or a workspace becomes inactive, certain information may be retained for a limited period in accordance with our operational requirements and applicable laws.

If your workspace is suspended due to the absence of active paid users, your data may be retained for a reasonable retention period, allowing you to reactivate your subscription without losing your workspace information.

After the applicable retention period expires, information may be permanently deleted or anonymized unless we are legally required to retain it for a longer period.

Clariop may process and store information using cloud infrastructure and service providers located in different countries.

As a result, your information may be transferred to, stored, or processed in jurisdictions outside your country of residence.

Whenever international data transfers occur, we take reasonable steps to ensure that your information receives an appropriate level of protection through contractual, technical, and organizational safeguards.

By using Clariop, you acknowledge that your information may be processed in locations where our infrastructure or trusted service providers operate.

We continuously evaluate our service providers to ensure they maintain appropriate security and privacy standards.

At Clariop, we believe you should have control over your personal information. Depending on your location and applicable laws, you may have certain rights regarding the personal information we collect and process.

These rights may include the ability to:

• Access the personal information associated with your account.
• Review and update your account details.
• Correct inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal or contractual obligations.
• Request a copy of your personal information in a commonly used electronic format where applicable.
• Withdraw consent for optional communications or marketing emails.
• Object to or restrict certain types of data processing where permitted by law.

You can update most of your account information directly through your Clariop workspace settings. For requests that cannot be completed through your account, please contact our support team using the contact details provided in this Privacy Policy.

We may request identity verification before processing certain requests to help protect your information and prevent unauthorized access.

Clariop is designed for businesses, organizations, and professional users.

Our services are not intended for individuals under the age required to legally use online services in their jurisdiction, and we do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate authorization where required by law, we will take reasonable steps to delete such information as soon as practicable.

If you believe a child has provided personal information through Clariop, please contact us so we can investigate and take appropriate action.

Clariop may integrate with or rely on trusted third-party service providers to deliver certain features and maintain platform operations.

These services may include providers for:

• Cloud infrastructure and hosting
• Payment processing
• Email delivery
• Customer support
• Analytics and performance monitoring
• Security and fraud prevention

These providers process information only as necessary to perform their services and are expected to maintain appropriate security and privacy standards.

Clariop may also contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of external websites. We encourage users to review the privacy policies of any third-party services they access.

The inclusion of a third-party service or link does not imply endorsement or responsibility for that provider's practices.

You may choose to stop using Clariop and request the deletion of your account or workspace, subject to the terms of your subscription and applicable legal obligations.

Depending on your role within a workspace:

• Workspace Owners or Administrators may request deletion of the entire workspace.
• Individual users may request deletion of their personal account where permitted by the workspace administrator.
• Certain information may remain available to workspace administrators where necessary to preserve project history, audit trails, or operational continuity.

Following an approved deletion request:

• Access to the account will be removed.
• Personal information will be scheduled for deletion or anonymization in accordance with our data retention practices.
• Information that we are legally required to retain may be preserved for the required period before permanent deletion.

Deleted accounts may not be recoverable once the deletion process has been completed.

We may update this Privacy Policy from time to time to reflect:

• Changes to our services or features.
• Improvements to security practices.
• Updates to applicable laws or regulations.
• Operational or business changes.

When significant changes are made, we will update the "Last Updated" date displayed on this page and may notify users through the Clariop platform or via email where appropriate.

Your continued use of Clariop after any updates become effective constitutes your acceptance of the revised Privacy Policy.

We encourage users to review this Privacy Policy periodically to stay informed about how we protect and manage their information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Clariop handles your personal information, please contact us.

Clariop Support

Email: support@clariop.com

For privacy-related inquiries, account requests, or data protection questions, our support team will make reasonable efforts to respond as promptly as possible.

If your inquiry relates to account verification or personal information, we may request additional information to confirm your identity before processing your request.

By using Clariop, you acknowledge that:

• You understand how your information is collected and used.
• Your information is processed to provide and improve Clariop's services.
• Clariop implements reasonable measures to protect your information.
• You have rights regarding your personal information, subject to applicable laws and operational requirements.
• Continued use of the platform constitutes acceptance of this Privacy Policy and any future updates.