Refund &CancellationPolicy

Subscriptions are available on a per-user basis and are offered under the billing plans displayed on our Pricing page. Currently, Clariop offers:

• Monthly Subscription — a recurring monthly subscription that renews automatically unless cancelled before the next billing cycle
• Annual Subscription — a recurring annual subscription that renews automatically each year unless cancelled before renewal

Subscription pricing, available features, and included services may be updated periodically. Any pricing changes will apply only to future billing cycles and will be communicated in advance where required. Workspace Owners are responsible for selecting and maintaining the subscription plan that best suits their organization.

Unless otherwise stated:

• The free trial is available once per eligible organization
• The duration of the free trial is displayed on the Pricing page or during registration
• Access to premium features during the trial may vary depending on the plan offered
• Clariop reserves the right to modify or discontinue the free trial program at any time

If a paid subscription is not activated after the trial ends, access to certain platform features may be restricted in accordance with Clariop's subscription policies. Workspace information may be retained for a limited period following trial expiration, allowing eligible organizations to subscribe and continue using their existing workspace.

Subscription charges are processed using your selected payment method. Invoices and payment confirmations may be made available electronically through your account and/or sent to your registered email address.

It is your responsibility to ensure that:

• Billing information remains accurate
• Payment methods remain valid
• Sufficient funds are available for successful payment processing

Failure to maintain valid payment information may result in unsuccessful payment attempts and service interruptions.

By subscribing, you authorize Clariop or its payment service providers to charge the applicable subscription fee using your registered payment method.

Before your subscription renews, you are responsible for reviewing:

• Your selected plan
• Number of licensed users
• Billing information
• Renewal preferences

If automatic renewal is disabled before the next billing date, your subscription will remain active until the end of the current billing period and will not renew thereafter. No additional charges will be applied after successful cancellation unless you choose to reactivate your subscription.

Cancellation of a subscription:

• Stops future automatic renewals
• Does not normally cancel access immediately
• Allows continued use of Clariop until the current paid billing period expires
• Does not automatically delete workspace data

After the active subscription period ends:

• The workspace may be suspended if there are no active paid licenses
• Workspace information will be retained in accordance with our Data Retention practices
• Access may be restored by purchasing a new subscription before the applicable data retention period expires

Cancelling a subscription does not automatically close your Clariop account or permanently delete your workspace unless you separately request account deletion.

At Clariop, we encourage all customers to take advantage of our free trial to evaluate the platform before purchasing a subscription.

A refund may be considered in limited circumstances, including:

• Duplicate charges caused by a billing error
• Incorrect charges resulting from a verified technical issue attributable to Clariop
• Unauthorized transactions that are confirmed after investigation
• Other exceptional circumstances reviewed and approved at Clariop's sole discretion

To request a refund, users should contact Clariop Support promptly and provide all relevant billing details and supporting information. Each request will be reviewed individually, and any approved refund will be processed using the original payment method where reasonably practicable.

The following charges are generally non-refundable:

• Monthly subscription fees after the billing cycle has started
• Annual subscription fees after the subscription has commenced
• Partial billing periods
• Charges resulting from failure to cancel automatic renewal before the renewal date
• Subscription fees for periods during which the platform was available but not actively used
• Charges associated with changes in the number of licensed users during an active billing period, unless otherwise specified

Users are encouraged to review their subscription details and renewal dates regularly to avoid unintended charges.

During suspension:

• Users may lose access to workspace features and content
• Workspace information remains securely stored for a limited retention period in accordance with our Privacy Policy
• No new tasks, projects, or workspace activities can be performed until the subscription is reactivated
• Workspace data is not immediately deleted solely because of subscription expiry

Suspension is intended to preserve workspace information while allowing organizations the opportunity to resume their subscription. If the applicable retention period expires without reactivation, workspace data may be permanently deleted or anonymized in accordance with our data retention practices.

Once the subscription is successfully activated:

• Workspace access will generally be restored
• Existing projects, tasks, clients, and workspace information retained during the suspension period will become available again
• User access will be restored according to the workspace's previously configured roles and permissions, unless changes have been made by the Workspace Owner or Administrator

If workspace data has already been permanently deleted following the expiration of the applicable retention period, Clariop may not be able to recover the deleted information.

To help us investigate your request efficiently, please include:

• Workspace name
• Registered email address
• Invoice or transaction reference
• Date of the transaction
• Description of the issue
• Any relevant supporting documentation

Clariop will review billing disputes in good faith and make reasonable efforts to resolve them promptly. Submitting a billing dispute does not automatically suspend payment obligations or prevent scheduled subscription renewals unless otherwise agreed in writing.

Clariop may update this Refund & Cancellation Policy from time to time to reflect:

• Changes to subscription plans
• Pricing updates
• Billing procedures
• Payment methods
• Business operations
• Legal or regulatory requirements

When material changes are made, we will update the "Last Updated" date displayed on this page and may notify users through the platform or by email where appropriate. The updated policy will apply to future subscriptions and future billing periods unless otherwise required by applicable law.

Continued use of Clariop after the revised policy becomes effective constitutes your acceptance of the updated terms.

If you have any questions regarding this Refund & Cancellation Policy or require assistance with subscriptions, billing, cancellations, or refunds, please contact us.

• Clariop Support
• Email: support@clariop.com

Our support team will review inquiries as promptly as reasonably possible and may request additional information to verify your identity or confirm billing details before processing requests.